TKBaazi Privacy Policy

1. Introduction

TKBaazi is a trusted online gaming and betting platform in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy explains what data TKBaazi collects, how it is used, who it is shared with, and how it is kept secure.

By creating an account or using TKBaazi's services, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully before using our services.

This Privacy Policy applies to TKBaazi's website, mobile app, and all related services. We collect the information necessary to provide the services you enjoy on our platform, including Sports Betting, Slots, Bingo, and Live Casino.

2. Information We Collect

Under the TKBaazi Privacy Policy, we collect several categories of information, divided into two types — data you provide directly and data collected automatically.

Information collected directly from you:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address and district/division
• National ID (NID) or Passport Number (for KYC verification)
• BKash, Nagad, or Rocket account number (for payment purposes)
• Security Questions & Answers

Automatically Collected Information:

• IP address and device type (mobile/desktop)
• Browser type and operating system
• Pages visited and time spent on the platform
• Gaming History & Betting Patterns
• Login time and location data
• Information Collected via Cookies & Tracking Technologies

The table below provides a summary of the data collection categories and their purposes:

3. How We Use Your Information

TKBaazi uses collected data only for specific, legitimate purposes. We never use your information for unnecessary or unethical activities.

• Account Management: To create, manage, and secure your TKBaazi account.
• Payment Processing: For verifying deposits, withdrawals, and transactions.
• KYC Verification: To verify identity and age in compliance with legal requirements.
• Customer Service: To resolve your complaints, questions, or issues.
• Security & Fraud Prevention: To detect unusual activity and keep your account secure.
• Promotional Communications: To keep you informed about bonuses, offers, and updates (you can opt out at any time).
• Service Improvement: For analytical purposes to improve and enhance the platform experience.
• Legal Obligations: To comply with directives from government or regulatory authorities.

Under the TKBaazi Privacy Policy, we never use your data beyond the purpose stated at the time of collection. If we need to use it for a new purpose, we will inform you first.

4. Data Sharing Policy

TKBaazi does not sell your personal data to any third party. However, limited information may be shared in certain specific circumstances:

• Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
• Technology Partners: With technology service providers necessary for platform operations (all bound by confidentiality agreements).
• Legal Authorities: Upon receipt of a lawful order from a court or government authority.
• Fraud Prevention Agencies: For the detection of money laundering or fraudulent activity.
• Business Restructuring: In the event of a merger or acquisition, the incoming party will be bound by the same Privacy Policy.

5. Cookie Policy

TKBaazi uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help us improve the quality of our services.

Types of cookies we use:

• Essential Cookies: Essential for the platform to function properly. These cannot be disabled.
• Session Cookies: Tracks the duration of your login session. Automatically deleted when the browser is closed.
• Performance Cookies: For monitoring page load speed and overall platform performance.
• Functionality Cookies: To remember your preferences (language, display settings).
• Analytics Cookies: Collects usage statistics to help improve our services.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some platform features.

6. Data Retention Period

Under the TKBaazi Privacy Policy, your data is never retained longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Account Information: For the duration your account is active and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: For the duration your account is active and up to 2 years after closure.
• Support Contact: 2 years after the issue is resolved.
• Cookies & Log Files: Typically 90 days to 1 year.

Once the applicable retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

7. Your Privacy Rights

TKBaazi respects your privacy rights. You have the following rights:

• Right to Access: You can request details of the personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under certain conditions.
• Right to Opt Out of Promotional Communications: You can opt out of marketing emails or SMS at any time.
• Right to Object to Data Processing: You may object to the processing of your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team. Email: [email protected] — We aim to respond within 30 business days.

8. Child Protection Policy

TKBaazi is strictly for users aged 18 and above. We do not knowingly collect data from minors. Date of birth is verified at registration, and KYC documents may be requested in cases of doubt.

If an underage individual has registered an account and this comes to our attention, the account will be immediately closed and all associated data will be deleted. If a parent or guardian believes their child is using TKBaazi, please contact us immediately.

9. Security Measures

As part of the TKBaazi Privacy Policy, we use industry-standard technology to protect your data. That said, no internet transmission can be guaranteed 100% secure, which is why we take every precaution available.

• SSL/TLS Encryption: All data transfers are conducted over secure connections.
• AES-256 Encryption: Industry-standard encryption for all stored sensitive data.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall & DDoS Protection: Active protection measures against external attacks.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Suspicious Login Alerts: Instant notification if a login is detected from an unrecognized device or location.
• Restricted Staff Access: Only authorized personnel may access data on a need-to-know basis.

You also play a role in keeping your account secure — use a strong password, never share it with anyone, and avoid accessing your TKBaazi account over public Wi-Fi.

10. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us directly. TKBaazi takes all privacy-related concerns seriously.

If this Privacy Policy is updated, we will change the "Last Updated" date at the top of the page. For significant changes, a notification will be sent to your registered email or mobile number. Continued use of TKBaazi after any update constitutes acceptance of the revised Privacy Policy.